2.1. These Conditions of Carriage apply where DAT is the contracting carrier or where DAT's airline designator code is shown on the passenger's ticket or itinerary, subject to any applicable conditions of the operating carrier and mandatory law.
2.2. These Conditions of Carriage are applicable unless they are inconsistent with applicable rules, regulations, or laws. If any provision of these Conditions of Carriage is invalid under any applicable rules, regulations, or laws, the other provisions shall nevertheless remain valid.
2.3. These Conditions of Carriage apply subject to applicable mandatory law and any applicable tariff. Where any provision of these Conditions of Carriage conflicts with mandatory law, the mandatory law shall prevail and the remaining provisions of these Conditions of Carriage shall remain in force.
2.4. Where specific fare rules, ticket conditions or special conditions expressly disclosed to and accepted by the passenger at the time of booking regulate the same matter as these Conditions of Carriage, those specific conditions shall prevail to the extent of the inconsistency. In all other cases, these Conditions of Carriage shall prevail over other general rules or information published by DAT.
2.5. DAT main office:
DAT A/S
Kolding Airport Vamdrup, Lufthavnsvej 4
6580 Vamdrup, Denmark
See www.dat.dk for contact information
Opening hours for DAT Scheduled Services
See current opening hours on www.dat.dk
2.6. For tickets, ancillary services and other products purchased directly from DAT through www.dat.dk or another sales channel operated by DAT, DAT A/S, CVR No. 12654693, Lufthavnsvej 4, 6580 Vamdrup, Denmark, is the Merchant of Record.
2.7. These Conditions of Carriage and the contract of carriage between DAT and the passenger shall be governed by the laws of Denmark.
This choice of law is without prejudice to the application of the Montreal Convention, Regulation (EC) No 261/2004, Regulation (EC) No 1107/2006 and any other mandatory national, European Union, EEA or international rules applicable to the carriage which cannot lawfully be excluded or restricted by agreement.
Nothing in this Article restricts any right of the passenger to bring proceedings before a court or other competent body having jurisdiction under applicable mandatory law.
2.8. For flights sold directly by DAT through www.dat.dk, the operating air carrier is DAT A/S, unless specified otherwise. The identity of the operating air carrier will be communicated to the passenger at the time of reservation. If, exceptionally, the identity of the operating air carrier changes after the reservation has been made, DAT will inform the passenger of the change as soon as reasonably possible and in accordance with applicable law.

3.1. DAT operates solely a single class of service: standard Economy cabin. All issued tickets are in Economy Class.
3.2. The ticket constitutes conclusive evidence of the contract of carriage between the airline and the passenger named on the ticket.
3.3. Carriage is only to be accepted by the person issued a ticket. The airline will only provide carriage to the person named in the ticket. The passenger may be required to produce appropriate and valid identification.
3.4. All passengers must identify themselves with appropriate and valid identification at check-in and embarkation. A reservation is personal and may not be transferred to another person or have the passenger’s name changed except where expressly permitted by the fare rules applicable to the ticket. Any permitted name change or transfer is subject to the conditions and any applicable fee stated in those fare rules. The airline retains the right to refuse carriage to passengers that cannot produce appropriate and valid identification. As a passenger you must always ensure that you bring the proper documents required for travel to your country of destination. This can be, for example, a passport, bank or credit card with picture identification, driver’s license, national service documentation, or travel visa. Parents or guardians of children traveling alone must show identification.
3.5. Passengers traveling with children under 2 years of age shall upon request show the child’s birth certificate. If the passenger cannot provide the identification required for carriage, DAT may refuse carriage. Any entitlement to refund, reimbursement or compensation shall be determined in accordance with the applicable fare conditions and mandatory law.
3.6. If the passengers have lost or forgotten their booking documentation, the passenger may contact check-in personnel at the airport or DAT Scheduled Services via phone.
3.7. A printed reservation is not mandatory for check-in. It is important that the passenger has taken note of the reservation number. In all cases the reservation must be valid for the specific departure for carriage.
3.8. A ticket is only valid as long as it is confirmed in accordance with the airline’s terms described in Article 6.2.

4.1. The airline can authorize passenger disembarkation during transfer stops, if local authorities and/or the airline’s general terms allow.

5.1. Fares apply only for carriage between origin airport and destination airport, unless otherwise expressly stated. Fares do not include ground transport between airports or between airports and ground terminals. The fare is determined according to the fare available at the time the reservation is made for the journey on a specific date and time. Changes made to the itinerary may be subject to fare changes.
5.2. A valid fare is a fare that is available at the time the reservation is made. The fares may vary depending on the number of seats available for each category of fares, and the Airline gives no guarantee that there will be available fares within each category. A group is defined as a party of 10 or more travelling together. Group fares are provided upon request and by completing the online request form.
5.3. Existing taxes and charges imposed by public authorities and/or airport authorities must be paid by the passenger. When the passenger makes a reservation he/she will be informed about these taxes, fees, and charges that are not included in the ticket’s base fare. Taxes, fees, and charges imposed on carriage may change before travel and can therefore be imposed after the ticket has been sold and issued. In such instances the passenger must pay any resulting increase from the date the reservation was purchased and the date of travel. If these taxes, fees, or charges are removed or reduced so that it no longer applies to the passenger on the date of travel, the passenger has the right to a refund if the Airline is contacted.
5.4. Where the fare rules applicable to a ticket permit a voluntary refund, an administration or refund fee may apply. Any applicable fee and the conditions for refund shall be those disclosed as part of the fare rules applicable to the ticket at the time of booking.
No administration or refund fee shall be deducted from a reimbursement which DAT is required to make under Regulation (EC) No 261/2004 or other mandatory law, unless such deduction is expressly permitted by the applicable law.
5.5. Ticket fares and taxes must be paid in the currency the Airline makes available at the time of reservation.

6.1. DAT processes personal data in accordance with applicable data protection law and DAT's Privacy Policy available on www.dat.dk.
Personal data may be processed and, where necessary, disclosed to DAT's agents, service providers, other air carriers, airport operators, competent authorities and other relevant recipients for purposes including making and administering reservations, providing carriage and related services, arranging special assistance, handling baggage and claims, complying with legal and regulatory obligations, ensuring safety and security, and preventing fraud or misuse.
Personal data will be used for direct marketing only where permitted by applicable law and in accordance with the passenger's applicable marketing choices or consent.
6.2. Payment for a ticket and any additional services purchased at the time of booking is due when the booking is completed, unless expressly stated otherwise at the time of purchase.
Where payment is made by debit or credit card, DAT A/S will charge the total amount displayed and accepted by the passenger during the booking process to the selected card when the booking is completed and confirmed.
The booking is confirmed only when the required payment has been successfully authorized and received by DAT and a booking confirmation or ticket has been issued. If payment cannot be authorized or received, DAT may refuse to confirm or may cancel the booking.
Any applicable card or payment fee will be disclosed to the passenger before the passenger completes the purchase.
The date on which the transaction is shown or finally posted to the passenger's card or bank account may depend on the passenger's bank, card issuer or payment service provider and may therefore differ from the date on which DAT processes the charge.
6.3. The airline’s ticket fares are based on rules which state whether the reservation can be changed or cancelled. Ticket fares and terms are applicable from the time the reservation is made, the passenger will be informed of any restrictions or fees for changing/cancelling a ticket.
6.4. The Seat selection may be included in the fare or available for an additional charge in accordance with the applicable fare rules. All seat selections and assignments remain subject to availability and operational, safety and security requirements.
DAT reserves the right to change any selected or assigned seat at any time, including after boarding, where reasonably necessary for operational, safety or security reasons.
Where a passenger has separately paid for a specific seat-selection service and DAT is unable to provide that service, DAT's liability in respect of the seat-selection service shall, subject to mandatory law, be limited to reimbursement of the amount paid for that service
6.5. The right to change or voluntarily cancel a ticket and obtain a refund depends on the fare type purchased and the fare rules applicable to that ticket at the time of booking.
Some fares are non-refundable, except for taxes, fees or charges which are refundable under the applicable fare rules or mandatory law. Other fares may permit a full or partial refund subject to applicable conditions, request deadlines and administration or refund fees.
The applicable fare conditions, including conditions relating to changes, cancellations and voluntary refunds, are disclosed during the booking process and are available on www.dat.dk.
Nothing in the applicable fare rules limits any right to reimbursement arising under Regulation (EC) No 261/2004 or other mandatory law.

7.1. Final deadline for check-in may vary from airport to airport. It is your responsibility to allow sufficient time for check-in and security control. The airline recommends that passengers familiarise themselves with the applicable check-in deadlines and comply with them. The airline has the right to cancel the reservation if the passenger does not fulfil deadlines for check-in. Deadlines for check-in can be found on the airline’s website, or by contacting the airline or its authorized agents. Passengers that do not fulfil check-in deadlines risk missing their departure.
7.2. If a passenger fails to meet the applicable check-in or boarding requirements, any entitlement to a refund shall be determined in accordance with the fare rules applicable to the ticket, Article 11 and mandatory law.
7.3. If you have special requests, such as travelling as an unaccompanied minor, requiring wheelchair assistance, or having other special requests or needs, you are required to check-in no later than two hours before the scheduled departure time. This also applies should the passenger have special baggage.
7.4. DAT generally operates on a point-to-point basis. Unless the passenger's ticket or booking expressly provides for carriage to a further destination as part of the same through itinerary, each flight booked with DAT constitutes separate carriage to the destination stated in the booking.
Where a passenger has independently booked a connecting flight under a separate booking or contract of carriage, the passenger is responsible for allowing sufficient connection time, collecting any checked baggage where required and completing any necessary check-in and baggage-drop formalities for the onward flight. Subject to mandatory law, DAT is not responsible for a missed connection forming part of a separate booking or contract of carriage.
Where DAT carriage forms part of a through ticket or interline itinerary involving one or more other carriers, check-in, baggage handling, connections and responsibility for the respective parts of the journey shall be governed by the ticket, the applicable arrangements between the carriers, these Conditions of Carriage and applicable mandatory law.
7.5. It is possible to check-in online via DAT’s website. You can print your boarding card at home and if you only travel with hand luggage you can go directly to the gate at the departure hall.
7.6. All passengers must present valid picture identification at check-in and embarkation. A reservation is personal and cannot be transferred to another individual. DAT reserves the right to refuse passengers that cannot show valid identification. As a passenger you must always bring documentation that is required for the countries in which you travel. This includes, for example, a passport and any required travel visa. A parent or guardian of a child that travel alone must present identification.
7.7. If the passenger does not present themselves at the airline’s departure desk (i.e. the gate) within the deadlines stipulated by the airline the passenger’s ticket will be cancelled. The flight will under no circumstances be delayed and the passenger will be denied embarkation. The airline is not responsible for the passenger’s eventual loss or expenses resulting from not adhering to the terms stipulated in this article.

8.1. The Airline may, in its judgement, deny transportation of passengers or baggage if the Airline has given the passenger written information that the Airline, will not accept transportation of the passenger on its flights. If that is the case, the passenger will be given a refund. The Airline may also deny transportation of the passenger or baggage if one or more of the following conditions has occurred, or the Airline has reasons to believe they might occur:
a) These actions are necessary to adhere to laws, instructions and other terms stipulated by public authorities.
b) Transportation of the passenger or baggage that could compromise other passengers and/or crew safety and health.
c) Transportation of the passenger or baggage could cause inconvenience to other passengers and/or crew.
d) The passenger’s behaviour, age, mental or physical health, including the influence of alcohol or narcotic substances, that may cause danger or risk to the passenger or other passengers, crew or aircraft.
e) The passenger’s behaviour on previous flights and the Airline has reasons to believe that such behaviour may occur again.
f) The passenger has refused to comply with airport security regulations.
g) The passenger has not made payment for valid ticket fares and taxes.
h) The passenger is not holding a valid travel document, and the passenger’s purpose is to destroy these during flight or refuse to deliver the travel documents upon crew request.
i) The passenger presents a ticket or reservation obtained illegally or has been purchased from another Airline or its authorized agents, or is reported lost or stolen, is a forgery, or the passenger is unable to prove that their identity matches the name on the ticket or reservation.
j) The passenger refuses to comply with the Airline’s safety instructions.
k) The passenger has on any former occasion refused to comply with any of the actions mentioned above.
In the circumstances described above, DAT may refuse carriage without prior written warning where reasonably necessary. Any entitlement to refund, reimbursement, re-routing or compensation following such refusal shall be determined in accordance with the applicable fare conditions and mandatory law.
Where DAT refuses carriage under this Article, any entitlement of the passenger to refund, reimbursement, re-routing, compensation or other payment shall be determined exclusively in accordance with the applicable fare conditions and mandatory law. Unless otherwise required by mandatory law, refusal of carriage arising from the passenger's act, omission, condition or failure to comply with these Conditions shall not entitle the passenger to reimbursement of the fare or any consequential costs.
8.2. Passengers with disabilities or reduced mobility who require assistance are requested to notify DAT as early as possible and in accordance with the notice periods and procedures published on www.dat.dk.
Where Regulation (EC) No 1107/2006 applies, advance notification should be provided at least forty-eight (48) hours before the published departure time in order to facilitate the assistance arrangements provided for under that Regulation. DAT may accept shorter notification periods in accordance with its procedures.
Where the required advance notification has not been provided, DAT and the relevant airport shall nevertheless make all reasonable efforts to provide the assistance required by applicable law.
DAT shall not refuse a reservation or boarding on grounds of disability or reduced mobility except where such refusal is permitted by Regulation (EC) No 1107/2006 or other applicable law, including where required to comply with applicable safety requirements or where carriage is physically impossible because of the size of the aircraft or its doors, and similar.
8.3. Requests concerning pets, unaccompanied minors and other special services which do not constitute assistance required under mandatory law are subject to DAT's applicable procedures, advance approval, operational limitations and available capacity.
8.4. DAT accepts wheelchairs and other mobility equipment, including battery-powered mobility aids, subject to applicable safety and Dangerous Goods Regulations, aircraft space limitations and the advance-notification requirements applicable to such equipment.
Current requirements concerning battery-powered mobility equipment are published on www.dat.dk. Mobility equipment shall be carried without additional charge where required by Regulation (EC) No 1107/2006 or other mandatory law.
8.5. The For a pregnancy involving one child:
a) up to and including week 34: carriage is accepted without pregnancy-related restrictions,
b) weeks 35 to 37: carriage is accepted for flights of no more than four (4) hours, provided that the passenger carries a medical certificate confirming fitness to travel, and
c) from week 38: carriage is not accepted.
d) For a multiple pregnancy:
a. up to and including week 28: carriage is accepted without pregnancy-related restrictions,
b. weeks 29 to 31: carriage is accepted provided that the passenger carries a medical certificate confirming fitness to travel, and
c. from week 32: carriage is not accepted.
e) In the case of pregnancy complications or where DAT reasonably requires further medical information concerning fitness to fly, the passenger may be required to provide a completed Medical Information Form (MEDIF) or other medical documentation acceptable to DAT.
8.6. Infants can only travel with an adult and it is only allowed to bring one infant per adult. Infants (children under the age of 2) are to sit on the lap of the adult. The infant will not be assigned a seat of its own. The adult will receive a special extension belt for infants. The seatbelt is to be fastened when advised. On DAT flights, infants are not permitted to use an infant car seat during take-off and landing. DAT will allow a maximum of 3 infants per departure.
8.7. A UM (Unaccompanied Minor) is a child between the age of 5 and 11 that is traveling without the accompaniment of an adult (person at least 16 years of age). DAT applies the following rules for children and children traveling alone:
a) Under five years of age: Cannot travel alone. Must travel together with a person who has reached his 16th birthday. This results in one child ticket and one adult ticket.
b) From the age of five and until their 12th birthday: Can travel unaccompanied – there will be personnel that will care for the child from check-in until the child is collected by an agreed-upon adult at the destination. On all DAT routes there is a fixed individual UM-price.
a. For ticket reservations for unaccompanied minors where care is desired or required please contact DAT.
b. These tickets cannot be reserved online and are subject to availability due to a limited number of UM accepted per departure.
c. Please note that children travelling as unaccompanied minors are to check in no later than 1 hour prior to scheduled departure. At check in you are to fill out a form about the child with contact details for the child, the person sending and the person picking up the child upon arrival. The child will carry a copy of the completed form during the entire travel period. See more on www.dat.dk
8.8. Children older than 12 years of age: May travel alone but must pay the applicable adult fare – youth fares are the most advantageous. One can – if desired – reserve a UM ticket for children up to 15 years of age.

9.1. Prohibited and restricted items
a) The passenger must not include in their baggage:
a. items which do not constitute baggage within the meaning of Article 1,
b. items which may endanger the aircraft or any person or property on board the aircraft, including explosives, compressed gases, corrosive substances, radioactive materials, oxidising materials, flammable liquids or solids, and any other items classified as dangerous goods under the applicable rules and regulations of the International Civil Aviation Organization (ICAO), the International Air Transport Association (IATA) or applicable law,
c. items whose carriage is prohibited by the laws, regulations, orders or requirements of any State from, to or through which carriage is performed,
d. items which, in DAT's reasonable opinion, are unsuitable for carriage because of their weight, size, shape, condition, fragility, perishability or other characteristics, or because they cannot safely be accommodated in the aircraft or handled using the facilities normally available to DAT or its handling agents, and
e. live animals, except as expressly permitted under Article 9.10.
b) Firearms, weapons and ammunition
a. Firearms, ammunition and other weapons are prohibited in cabin baggage.
b. Firearms, including but not limited to sporting and hunting firearms, and ammunition may be accepted as checked special baggage only where their carriage is permitted by applicable law and security requirements and they comply with DAT's applicable special baggage requirements and the applicable ICAO and IATA Dangerous Goods Regulations.
c. Firearms must be unloaded, secured and appropriately packed. The bolt or breech block must be separated from the firearm and packed separately.
d. A passenger may carry a maximum of 5 kg gross weight of permitted ammunition for that passenger's own use. Ammunition allowances for several passengers may not be combined. Ammunition must be securely packed in its original packaging or other packaging permitted by the applicable Dangerous Goods Regulations.
e. The passenger must declare any firearm, weapon or ammunition at check-in and must comply with any advance registration, documentation, license, permit or approval requirements applicable to its carriage.
f. DAT may refuse carriage of any firearm, weapon or ammunition where the applicable requirements have not been satisfied.
c) Lithium batteries, power banks and electronic devices
a. Power banks and spare lithium batteries must not be carried in checked baggage and may only be carried in cabin baggage, subject to the applicable restrictions published by DAT and the applicable ICAO and IATA Dangerous Goods Regulations.
b. Computers must be carried in cabin baggage.
c. Lithium batteries and battery-powered devices are subject to applicable restrictions concerning battery type, Watt-hour rating, quantity, condition and protection against short circuit or accidental activation. Where DAT's prior approval is required under the applicable dangerous goods rules or DAT's published baggage requirements, the passenger must obtain such approval before carriage.
d. DAT may refuse carriage of any battery or battery-powered device which does not comply with the applicable safety requirements.
d) Valuable, fragile and essential items
a. The passenger should not place fragile, perishable, valuable or essential items in checked baggage, including money, jewellery, precious metals or stones, negotiable documents, securities, passports or other identification documents, keys, medicines required during the journey, or other items whose loss or damage may cause substantial inconvenience or loss to the passenger.
b. Items which DAT requires to be carried in cabin baggage under this Article or its applicable baggage rules must not be included in checked baggage.
c. DAT's liability for the destruction, loss of, damage to or delay of baggage shall in all cases be determined in accordance with Article 15, the Montreal Convention where applicable and other applicable mandatory law.
e) Replicas and potentially dangerous articles
a. Replicas of firearms and other articles capable of being mistaken for weapons, as well as knives, daggers and other articles prohibited by applicable aviation security requirements, must not be carried in cabin baggage.
b. Such items may only be accepted as checked baggage where their carriage is permitted by applicable law and security requirements and they are appropriately packed.
f) Special baggage
a. Special baggage includes, without limitation, prams and pushchairs, car seats, wheelchairs and other mobility aids, bicycles, surfboards, windsurfing equipment, diving equipment, skis, golf equipment, other sports equipment and weapons.
b. Special baggage must be registered or booked with DAT where required under DAT's applicable special baggage rules. Acceptance is subject to available aircraft capacity and applicable operational and safety restrictions. Any applicable charges shall be those published by DAT, except that no charge shall apply to mobility equipment or other assistance which must be provided without additional charge under Regulation (EC) No 1107/2006 or other mandatory law.
c. The passenger is responsible for ensuring that special baggage is packed in packaging appropriate for the nature of the item and suitable for normal air transport and baggage handling. Where DAT requires a particular form of protective packaging, including an Airshell or hard protective case, the passenger must comply with that requirement.
d. DAT may refuse to accept special baggage which is inadequately packed or otherwise unsuitable for safe carriage.
e. Any liability of DAT for destruction, loss of or damage to special baggage shall be determined in accordance with Article 15, the Montreal Convention where applicable and other applicable mandatory law. DAT shall not be liable to the extent that the destruction, loss or damage resulted from the inherent defect, quality or vice of the baggage.
g) Non-compliance with baggage restrictions
a. Where baggage contains an item prohibited or restricted under this Article, DAT may refuse to carry the baggage or item or, where discovered during carriage, refuse its continued carriage, subject to applicable law and security requirements.
b. The inclusion of a prohibited or restricted item in baggage does not extend DAT's liability beyond the liability imposed by applicable law. DAT's liability, if any, shall remain subject to Article 15 and any applicable mandatory international convention or legislation.
9.2. DAT may refuse carriage of any item prohibited under Article 9.1 and may refuse any restricted item which does not comply with the conditions applicable to its carriage. If such an item is discovered during carriage, DAT may refuse its continued carriage, subject to applicable law and safety and security requirements.
a) The Airline may refuse carriage of baggage or any item whose size, form, weight, contents or other characteristics make it unsuitable for carriage by air,
b) The Airline will not accept baggage for transportation that has not been properly packed in a suitable packaging/container, so that the Airline can guarantee that the item will reach its destination undamaged.
9.3. The Airline may request a security inspection of the passenger’s baggage due to safety reasons or request the airport authority to perform a body search. If the passenger is unable to be present during the safety inspection of the baggage the Airline may perform the security inspection of the baggage to make sure that the passenger is not carrying items described in article 9.1.
9.4. If the passenger denies the security inspection request the airline may deny carriage of the passenger and baggage.
9.5. Checked-in baggage
a) When the baggage is being delivered to the Airline for check-in, the Airline will take care of your baggage and issue a baggage tag for each piece. The passenger is responsible for ensuring that they receive the correct number of baggage receipts,
b) The passenger is obliged to attach a tag that contains at least name and address, inside and outside.
c) DAT will normally carry checked baggage on the same flight as the passenger. DAT may, however, carry checked baggage on a different flight where this is reasonably necessary for operational, safety, security, capacity or other relevant reasons. Where checked baggage is carried on a later flight, DAT will arrange for its handling and delivery in accordance with applicable law and DAT's baggage procedures.
9.6. The passenger can bring baggage according to the airline’s terms and conditions. These terms can be found on the Airline’s website, by contacting the Airline or by one of its authorized agents.
9.7. The passenger must pay extra charges if the baggage weight exceeds the allowed baggage terms. An overview of these charges can be found on the Airline’s website, by contacting the Airline or by one of its authorized agents.
9.8. Hand baggage
a) Baggage brought on board as hand baggage, must be of such a size and/or weight that it can be placed in one of the cabin’s overhead compartments, or under the seat in front of the passenger. Items the Airline finds to be oversized and/or overweight will not be accepted in the cabin and must be sent as checked-in baggage.
b) Items that are unsuitable to be transported in the aircraft’s cargo holds (such as fragile musical instruments) will only be accepted in the cabin if the Airline has been notified in advance and given approval for transport. Extra charges apply for transportation of such items.
9.9. Pickup and delivery of checked-in baggage
a) The passenger must collect checked baggage as soon as it becomes available at the destination or applicable transfer airport. If baggage is not collected within a reasonable period, DAT or its handling agent may store the baggage at the passenger's risk and expense and may recover any reasonable storage, handling, delivery or other costs incurred as a result. If baggage remains unclaimed for three (3) months after it became available for collection, DAT may dispose of it in accordance with applicable law, without liability except to the extent otherwise required by mandatory law.
b) Only the person who can show a valid baggage receipt has the right to claim checked-in baggage.
c) If the person who wants to claim the checked-in baggage is unable to show a valid baggage receipt or is unable to identify the baggage with a baggage tag, the Airline will only deliver the baggage if the person can in some way prove that he/she is the rightful owner of the baggage.
9.10. Animals
a) DAT may, but is not obliged to, accept dogs and cats for carriage in the aircraft cabin or cargo hold, except where carriage is required by mandatory law. Acceptance is subject to prior approval by DAT, available capacity, aircraft type, route restrictions, applicable safety and security requirements, the condition and suitability of the animal and container, and compliance with all applicable documentation and entry requirements. DAT may withdraw or refuse acceptance of an animal at any time where DAT reasonably considers that carriage would affect safety, security, operations, hygiene, the welfare of the animal, or the reasonable interests of passengers or crew.
b) The animal must be transported in an IATA-compliant travel container or bag suitable for the intended carriage. For animals accepted in the cabin, the combined weight of the animal and its travel container or bag may not exceed 8 kg and the applicable maximum dimensions published by DAT must be observed. The passenger is responsible for obtaining and presenting all health certificates, vaccination certificates, import or export permits and other documents required by any country of departure, transit or destination.
c) If the animal, including box and food, is accepted as baggage, it is not to be included in the passenger’s baggage allowance. Additional overweight charges apply for any transportation of animals.
d) Recognised assistance dogs accompanying disabled persons or persons with reduced mobility shall be accepted for carriage in the cabin without additional charge, subject to applicable national rules, safety requirements and the applicable notification requirements.
e) The passenger is fully responsible for any damage, loss, illness or death of animals accepted for transport unless the Airline has behaved negligently. The Airline is neither responsible for any fines/charges, expenses or loss incurred in the event that animals are refused entry to a particular country. These expenses are the responsibility of the passenger.
f) If DAT determines that the animal causes a disturbance to other passengers the airline can deny carriage of the animal and the passenger.
g) Where carriage of an animal gives rise to a conflict with the health or safety needs of another passenger or crew member, DAT will determine the appropriate arrangements on a case-by-case basis in accordance with applicable safety requirements and law. Recognised assistance dogs shall be accommodated as required by Regulation (EC) No 1107/2006 and applicable national rules.

10.1. DAT will use reasonable efforts to transport passengers and baggage in accordance with the published timetable applicable on the date of travel. Flight times and schedules may, however, be subject to change between the date of booking and the date of travel. Nothing in this Article limits any rights available to passengers under applicable mandatory law.
10.2. Schedule changes before travel. Where DAT changes a scheduled departure time after a booking has been confirmed, DAT will, where the passenger has provided valid contact information, use reasonable efforts to notify the passenger of the change.
If DAT makes a significant schedule change, DAT may offer the passenger an alternative flight or other reasonable arrangement. Any entitlement to reimbursement arising from a schedule change shall exist only where provided by the applicable fare conditions or mandatory law.
10.3. Delays and cancellations. In the event of a flight delay or cancellation, passengers shall have the rights provided by applicable passenger-rights legislation, including Regulation (EC) No 261/2004 where applicable, as amended or replaced from time to time. Depending on the circumstances, these rights may include care and assistance, reimbursement, re-routing and compensation.
Eligibility for, and the extent of, any such rights shall be determined in accordance with the legislation applicable to the relevant carriage. Nothing in these Conditions of Carriage shall exclude or restrict a passenger right which cannot lawfully be excluded or restricted.
Nothing in this Article creates any entitlement to care, assistance, reimbursement, re-routing or compensation beyond that arising under the legislation applicable to the relevant flight.
10.4. Extraordinary circumstances. Where applicable passenger-rights legislation provides that compensation is not payable because a disruption was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, the existence and effect of such circumstances shall be determined in accordance with the applicable legislation and relevant case law. The existence, nature and effect of extraordinary circumstances shall be assessed on the basis of the facts and information reasonably available to DAT in relation to the relevant flight and in accordance with applicable legislation and case law.
10.5. Denied boarding – volunteers. Where DAT reasonably expects that it will be necessary to deny boarding on a flight, DAT may first request passengers to voluntarily surrender their reservations in exchange for benefits to be agreed between DAT and the relevant passenger. Any passenger who voluntarily surrenders a reservation shall be offered reimbursement or re-routing where required by applicable law.
10.6. Involuntary denied boarding. Where a passenger holding a valid reservation and complying with the applicable check-in and boarding requirements is denied boarding against the passenger's will for reasons covered by applicable passenger-rights legislation, the passenger shall be entitled to the rights provided by such legislation, including, where applicable, compensation, reimbursement or re-routing and care and assistance.
10.7. Passenger information and complaints. Further information concerning passenger rights following denied boarding, cancellation or delay is available on www.dat.dk and from the competent national enforcement bodies. Complaints and claims may be submitted in accordance with Article 16.

11.1. If the Airline is unable to transport the passenger, a refund will be made by the Airline according to this article and its rules. All requests for refunds must be sent to DAT. A ticket can only be refunded if it is a confirmed reservation and the passenger has a ticket that is in accordance with the airline’s rules and conditions at the date of purchase and is applicable for a refund.
11.2. Recipient of refund
a) If nothing else has been defined the Airline will make a refund either to the person whose name appears on the ticket or to the person who has paid for the ticket, if satisfactory proof of such payment is presented.
b) If a ticket has been paid by others than the person whose name appears on the ticket, the Airline will only refund the ticket to the person who paid for the ticket, or according to authorization from this person.
c) DAT may require reasonable information and documentation necessary to verify the identity of the person requesting the refund, their entitlement to receive it, the original means of payment and any authority to act on behalf of another person before processing a refund.
11.3. Refunds due to cancelled flights
a) Where DAT cancels a flight, or where a passenger is otherwise entitled to reimbursement under applicable mandatory law, DAT shall provide reimbursement only to the extent and in the circumstances required by such law.
Where Article 8 of Regulation (EC) No 261/2004 applies, the passenger may exercise the options available under that Article. No provision of this Article creates any right to reimbursement, re-routing or other payment beyond that required by the applicable fare conditions or mandatory law.
11.4. Voluntary refunds
a) If you are entitled to a refund for reasons other than described in article 11.3, the refunded amount will be as follows:
a. If no parts of the ticket have been used the refunded amount will be according to the ticket’s total fare, excluding administration taxes and cancellation charges.
b. If parts of the ticket have been used the refunded amount will be according to the difference between the ticket’s total fare and the fare for the part of the ticket that has been already used, excluding administration taxes and cancellation charges.
c. A voluntary refund shall only be processed after DAT has received the request and all information and documentation reasonably required to establish the passenger's entitlement under the applicable fare conditions.
11.5. Where the applicable fare rules provide that a ticket or fare is non-refundable, no voluntary refund shall be payable except to the extent expressly permitted by the applicable fare rules or required by mandatory law.
Taxes, fees and charges relating to unused carriage shall be refunded only to the extent that they are refundable under the applicable fare rules or mandatory law.
11.6. DAT may refuse a voluntary refund where the applicable refund or ticket-validity period has expired.
The expiry of a ticket or refund period shall not affect any reimbursement right which cannot lawfully be excluded or limited under applicable mandatory law.
11.7. The Airline has the right to refund the ticket in the same way and in the same currency that was used on the date of purchase.
11.8. Only the Airline and its authorized agents are authorized to make a refund.
11.9. Where Regulation (EC) No 261/2004 requires reimbursement within a prescribed period, DAT shall process the reimbursement within the period required by that Regulation.
For other refunds, DAT shall process an eligible refund without undue delay after DAT has received the information and documentation reasonably necessary to determine and process the passenger's entitlement.
Any period stated in this Article refers to processing by DAT. DAT shall not be responsible for additional processing time attributable to banks, card issuers, payment service providers or other third parties after DAT has initiated the refund.
Refunds shall normally be made to the original means of payment and in the currency of the original transaction, unless otherwise agreed or required by applicable law.

12.1. Should a passenger behave in such a manner onboard the aircraft that the individual endangers the safety of others onboard, or is suspected of wanting to damage the aircraft or its inventory, or the passenger hinders the flight crew in performing their duties, or disregards instructions from the crew including, but not limited to, smoking (e-cigarettes), consumption of alcohol or narcotics, or behaviour in such a manner that it is disturbing for other passengers and/or crew, the airline can take the necessary decisions it deems necessary to limit the continuation of such behaviour. This includes the use of force. The passenger can be excluded from the aircraft, denied onward carriage in any aircraft from any airport, and can be reported to the authorities for penal repercussions for such behaviour. Likewise, the passenger will be held financially responsible.
The passenger shall reimburse DAT for any reasonable loss, damage, cost or expense incurred as a direct result of the passenger's unlawful or materially disruptive conduct, including costs arising from diversion, delay, additional ground handling, cleaning, repair, accommodation, transport or measures required to protect the aircraft, passengers or crew, to the extent recoverable under applicable law.
DAT may refuse the passenger further carriage, including on subsequent sectors under the same booking, where DAT reasonably considers this necessary for safety, security or operational reasons.
12.2. It is not permitted for passengers to use electronic equipment during the flight that has a radio transmitter or receiver. Such equipment includes, but is not limited to, radio-controlled toys, walkie talkies, mobile phones, satellite phones, computers with the capacity to connect to a mobile network, WLAN (Wi-Fi). If the equipment has the possibility to deactivate the send/receive function, called ”Flight Mode” or ”Flight Safety Mode” then the equipment may be used when such a function is activated.
Electronic equipment that does not have a transmitter or receiver may be used throughout the flight. This equipment includes, but is not limited to, calculators, cameras, video cameras, electronic games and toys. There is an exception when all electronic equipment must be turned off. This is applicable during operations with low visibility during take-off and landing. The passengers will be informed if this situation arises and when the equipment can be turned on again.
Medical equipment that is required for passengers to maintain their physiological functions is permitted during the entire flight and it does not have to be turned off during low visibility operations. Such equipment includes, but is not limited to, hearing aids and pacemakers.
12.3. Recording & Photography Onboard DAT Flights
a) General Recording Allowed. You may freely take photos and videos of the cabin environment and your own experience—no prior approval is needed.
b) Prohibited & Restricted Subjects:
a. DAT Crew: You may only photograph or film crew members if both the individual crew member and DAT have given their explicit consent in writing.
b. Other Passengers: You must not capture fellow passengers unless each passenger has given their explicit permission.
c) Special Filming Requests. For any professional or marketing-related shoots beyond general cabin shots, you must obtain written approval from DAT in advance.
d) Equipment & Conduct:
a. No Transmitters: Recording equipment must not contain any form of transmitter or receiver, such as wireless microphone packs, RF links, or similar devices. This restriction does not apply to standard mobile phones or personal devices unless they are being used to live-stream, in which case the device functions as a transmitter and is not permitted. For general photo or video recording, mobile phones are allowed.
b. No Power Sockets: Do not use the aircraft’s power outlets for your equipment.
e) Follow Crew Instructions: Always comply with any safety or operational instructions from the captain or cabin crew.
f) Display Your Permit: If you hold a special filming permit, present it upon request by DAT personnel.
g) How to Request Special Permission
a. Email your detailed request to DAT's Head of Marketing at: marketing@dat.dk, well in advance of your intended trip/photo shoot. Any publication of material requiring permission should be marked "with permission by DAT" or only published in cooperation with the respective social media account. This will be agreed upon in the process of requesting special permission.

13.1. Should the airline, during the carriage contract, offer extra services delivered by a third party, the airline is not responsible for these services.
13.2. Where DAT offers, displays, facilitates or enables the purchase of a product or service supplied by a third party, DAT acts only as an intermediary unless DAT expressly states otherwise. The contract for that product or service is between the passenger and the relevant third-party supplier and is subject to that supplier's terms and conditions.
13.3. DAT shall not be responsible for the performance, availability or quality of a third-party product or service except to the extent that liability cannot lawfully be excluded under applicable mandatory law.

14.1. The passenger is responsible for presenting necessary travel documentation, including travel visa, and to follow all laws, instructions and other authority rules connected to the journey made in the countries the passenger travels from, to or in transit. The Airline is not responsible for consequences the passenger may experience for not being able to present necessary documentation, travel visa, or for not following given instructions or laws.
14.2. The passenger shall before transportation present all travel, health, and other documents according to laws, instructions and terms stipulated by public authorities in the applicable countries and allow the Airline to keep copies of these documents. The Airline has the right to refuse transportation if the passenger is unable to follow these terms, or if the travel documents do not appear to be in order.
14.3. If the passenger is denied entry into a country the passenger is responsible for any taxes or fees applied to the Airline by the existing authority. The passenger is also responsible to pay for transportation out of the country. The ticket for denied entry or deportation will not be refunded by the Airline.
14.4. If the Airline is fined or incurs extra fees due to a passenger’s refusal to adhere to laws, instructions, or other terms connected to his/her journey in the current countries or refuse to present necessary documentation, the passenger must refund to the Airline any taxes and fees inflicted upon the Airline on request.
Where DAT incurs any fine, penalty, charge, transport cost, accommodation cost, handling cost or other reasonable expense because the passenger does not possess the required travel documents, is refused entry, is deported or fails to comply with immigration, customs, health or other applicable requirements, the passenger shall reimburse DAT for such amounts to the extent permitted by applicable law. DAT may apply any unused value of the passenger's ticket towards such amounts where permitted by law.
14.5. If requested, the passenger must be present when his/her baggage is being inspected by customs or other authorities. The Airline is not responsible for any loss or damage done by the inspection or if the passenger refuses to follow this request.
14.6. The passenger must follow the rules for airport security carried out by personnel, airport staff, the Airline and other airline companies.

15.1. The Airline’s terms of responsibility are as follows:
a) Where carriage is performed by an actual carrier other than the contracting carrier, liability shall be determined in accordance with applicable law. Where the Montreal Convention applies, an action relating to carriage performed by the actual carrier may, to the extent provided by the Convention, be brought against the actual carrier, the contracting carrier.
b) The Airline’s responsibility will, in accordance with existing terms, be reduced if the passenger, through their own fault, caused or contributed to the damage.
c) The Airline is not responsible for any damage incurred as a result of the Airline adhering to existing laws, instructions, and terms stipulated by public authorities, or if the passenger refuses to follow these laws, instructions, or terms.
d) Any damages recoverable from DAT shall be determined in accordance with applicable law and, where applicable, the conditions and limits of the Montreal Convention. Punitive, exemplary and other non-compensatory damages shall not be recoverable.
e) If the passenger’s high age and physical health is in such a condition that it could cause a danger and/or risk for the passenger during the journey, the Airline is not responsible for the passenger’s illness, injury, disability or death, if this kind of illness, injury, disability or death can be linked to this condition. The Airline is also not responsible if the passenger’s condition is aggravated on board. If the Airline is financially impacted due to necessary extra stop caused by these conditions in order to bring the passenger to a hospital, the Airline has the right to request a refund from the passenger for expenses inflicted due to these conditions.
f) The limitations that apply for the Airline’s responsibility also apply to the Airline’s authorized agents, staff and the Airline’s representative. The total amount that can be demanded from the Airline and their authorized agents, staff or representatives shall not exceed the Airline’s limit of liability cover, if the Airline has this kind of responsibility.
15.2. Responsibility for damaged baggage
a) The Airline takes no responsibility for any damage done to hand baggage, unless the damage is caused by carelessness on behalf of the Airline.
b) Where the Montreal Convention applies, DAT's liability in the case of destruction, loss, damage or delay of baggage shall be subject to the liability limit provided in Article 22(2) of the Montreal Convention, as revised from time to time in accordance with the Convention, unless the passenger has made a special declaration of interest in delivery at destination and paid any applicable supplementary sum in accordance with the Convention.
c) The Airline is not responsible for any damage the passenger’s baggage causes to other persons or other person’s property, including the Airline’s property. All passengers are personally liable for any damage inflicted to another person or another person’s property, including the Airline’s property, due to the passenger’s baggage, and must meet the demand for expenses inflicted to the Airline due to this.
d) The airline is not responsible for any damage to items that are not allowed as checked in baggage, in accordance with article 9.1. This includes fragile, perishable, or valuable items, such as laptops, jewellery and valuable stones, money, safety documents, document files and briefcases with installed alarm, medicine and medical certificate or identification papers, whether or not the baggage has been checked in or brought onboard as hand baggage.
e) The Airline has no responsibility or liability for cosmetic and/or superficial damage inflicted to baggage during the journey caused by normal wear and tear.
15.3. Responsibility for personal injury and death
a) The airline is responsible for personal injury and death according to conventions and national laws if the personal injury or death takes place on a flight operated by the Airline.
b) The following terms apply for all transportation with the Airline, independently if the transport is placed under national or international laws.
c) DAT's liability for the death or bodily injury of a passenger shall be governed by the Montreal Convention and other applicable mandatory law.
d) DAT may be wholly or partly exonerated from liability to the extent permitted by Article 20 of the Montreal Convention where the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation or the person from whom that person derives their rights.
e) If an accident occurs, the airline company shall, without delay and upon request, once the identity and entitlement of the person claiming compensation have been reasonably established, make such advance payments as are reasonably necessary to cover immediate economic needs in proportion to the hardship suffered.
f) Advance payments made under Article 15.3(e):
a. Is not synonymous with acknowledgement of responsibility,
b. Can be subtracted from any amount that later has been refunded due to the Airline’s responsibility,
c. Must be repaid only in cases mentioned above or if on a later occasion is proven that the person who received the advance payment, by carelessness has caused or contributed to the damage, or was not the rightful person to receive the advance payment.
g) For damages up to the liability threshold provided in Article 21(1) of the Montreal Convention, as revised from time to time, DAT shall not exclude or limit its liability except to the extent permitted by Article 20 of the Convention.
h) For damages exceeding the threshold provided in Article 21(1) of the Montreal Convention, DAT shall not be liable to the extent that DAT proves that the damage was not due to the negligence or other wrongful act or omission of DAT or its servants or agents, or that the damage was solely due to the negligence or other wrongful act or omission of a third party.
i) DAT maintains insurance in accordance with the minimum insurance requirements applicable to Union air carriers and any other applicable mandatory law.
15.4. Responsibility for delays and cancellations
a) Where the Montreal Convention applies, DAT shall be liable for damage occasioned by delay in the carriage of passengers or baggage to the extent provided by the Convention. DAT shall not be liable for damage caused by delay if DAT proves that DAT and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for DAT or them to take such measures. Any applicable liability limit shall be the limit provided by the Montreal Convention, as revised from time to time.
b) Representation by proxy. Passengers may authorise an attorney to make a claim on their behalf.
c) Eventual claims against the airline do not carry interest in accordance with the ruling in Danish interest law (Rentelovens § 1, stk. 3., 1.). This article does not apply to the provisions of Article 16.
15.5. A summary of the principal rules governing DAT's liability for passengers and their baggage is set out in Appendix 1 to these Conditions of Carriage.
The summary is provided for passenger information in accordance with applicable European Union legislation. It does not create or extend any right to compensation or damages and shall not be used to interpret or extend DAT's liability beyond that arising under the Montreal Convention, applicable legislation or these Conditions of Carriage.

16.1. This Article applies to complaints and claims arising from the carriage of passengers, including complaints and claims concerning:
a) flight delays,
b) flight cancellations,
c) denied boarding,
d) reimbursement or re-routing,
e) care and assistance during a flight disruption,
f) compensation under Regulation (EC) No 261/2004,
g) the rights of disabled persons and persons with reduced mobility, where applicable, and
h) any other passenger right arising under applicable passenger-rights legislation.
Complaints concerning delayed, lost or damaged baggage are additionally subject to the requirements and time limits set out in Article 17 and the Montreal Convention, where applicable.
16.2. Passengers may submit complaints and claims directly to DAT using the applicable complaint or claim form, or the relevant claims/compensation contact details, published on www.dat.dk.
DAT may require such information and supporting documentation as is reasonably necessary to verify the claim, including the passenger's identity, booking reference, ticket number, flight details, proof of expenditure, receipts, bank or payment details, evidence of authority to act and any other documentation reasonably relevant to the nature of the claim.
DAT is not required to determine a claim until sufficient information has been provided to enable the claim to be properly assessed, except where mandatory law provides otherwise.
16.3. DAT will endeavour to provide an initial response to a sufficiently documented complaint or claim within fourteen (14) business days of receipt.
DAT's response may:
a) approve the complaint or claim,
b) reject the complaint or claim, together with the reasons for the decision,
c) request additional information or documentation reasonably required to assess the complaint or claim, or
d) inform the passenger that additional time is required to assess the matter and provide an indication of when a further response can reasonably be expected.
A request for additional information or documentation does not affect any mandatory time limit which, under applicable law, cannot be varied by agreement.
16.4. Passengers affected by a flight delay, cancellation or denied boarding may be entitled to reimbursement, re-routing, care and assistance and/or compensation in accordance with Regulation (EC) No 261/2004 or other passenger-rights legislation applicable to the relevant flight.
Further information concerning these rights and DAT's procedures for flight disruptions is available on www.dat.dk.
Nothing in these Conditions of Carriage limits or excludes any passenger right which cannot lawfully be limited or excluded.
16.5. If a passenger disagrees with DAT's final response or considers that DAT has not complied with applicable passenger-rights legislation, the passenger may refer the matter to the competent national enforcement body, alternative dispute resolution body or other competent authority, where available.
Information concerning the relevant passenger-rights authorities and complaint procedures is available through www.dat.dk and the passenger-rights information published by the European Commission and the relevant national authorities.
Nothing in this Article prevents a passenger from bringing a claim before a competent court or exercising any other remedy available under applicable law.
16.6. A passenger may authorize another person, including an attorney or other representative, to act on the passenger's behalf.
DAT may require reasonable evidence of the representative's authority, including a signed power of attorney, before disclosing personal information, discussing a claim with the representative or making payment through the representative.
16.7. A parent, legal guardian or other person legally authorized to act for a passenger who is a minor or lacks legal capacity may submit a complaint or claim on that passenger's behalf. DAT may require reasonable evidence of the person's authority to act.
16.8. A passenger may submit a complaint or claim on behalf of another passenger travelling under the same booking where authorized by that passenger. DAT may request a signed power of attorney or other reasonable evidence of such authority.
16.9. The time limit applicable to any complaint, claim or legal action shall be determined by the law or international convention applicable to that particular claim.
Where Regulation (EC) No 261/2004 applies, any limitation period for bringing a claim shall be determined in accordance with the applicable national law.
Where the Montreal Convention applies, the complaint and limitation periods specified in the Convention and in Article 17 of these Conditions of Carriage shall apply.

17.1. Receipt of checked baggage by the person entitled to delivery without complaint shall constitute prima facie evidence that the baggage was delivered in good condition and in accordance with the contract of carriage.
17.2. Where checked baggage is damaged, the passenger must report the damage to DAT's baggage handling partner at the airport of arrival and complete a Damage Report (DPR) or equivalent baggage report. The report must be made as soon as the damage is discovered and, in any event, no later than seven (7) days from receipt of the baggage.
The passenger must retain the Damage Report and any supporting documentation, including photographs and receipts, and submit these to DAT where requested.
Where the Montreal Convention applies, the complaint must be made in writing and given or dispatched no later than seven (7) days from receipt of the baggage. A Damage Report recorded in writing by DAT or its baggage handling partner may satisfy this requirement where it adequately records the passenger's complaint and the damage concerned.
If no written complaint is made within the period required by the Montreal Convention, no action shall lie against DAT in respect of such damage, except in the case of fraud on the part of DAT.
17.3. Where checked baggage does not arrive with the passenger, the passenger must report the missing baggage to DAT's baggage handling partner at the airport of arrival as soon as the non-arrival becomes apparent.
The passenger must complete a Property Irregularity Report (PIR) or equivalent missing baggage report at the airport of arrival. Baggage reports relating to delayed or missing baggage are created at the arrival airport and passengers must therefore report the non-arrival before leaving the airport.
The passenger must retain the PIR and quote the relevant report reference in any subsequent correspondence or claim concerning the delayed baggage.
Where the Montreal Convention applies, any complaint relating to delay must be made in writing no later than twenty-one (21) days from the date on which the baggage is placed at the passenger's disposal. A PIR or equivalent report recorded in writing by DAT or its baggage handling partner may satisfy the written complaint requirement where it adequately records the complaint.
If no written complaint is made within the period required by the Montreal Convention, no action shall lie against DAT in respect of the delay, except in the case of fraud on the part of DAT.
17.4. Completion of a PIR, DPR or equivalent baggage report does not relieve the passenger of the obligation to provide DAT with any additional information or documentation reasonably required to assess the claim, including receipts, photographs, proof of purchase or evidence of expenses.
Any claim for reimbursement of reasonable expenses arising from delayed baggage must be submitted to DAT together with the relevant PIR and supporting receipts in accordance with the procedure published on www.dat.dk.
DAT may require the passenger to provide the relevant PIR or DPR, baggage tag, proof of ownership or purchase, photographs, receipts, evidence of the age and value of the item, evidence of repair or replacement costs and any other information reasonably necessary to determine the existence and amount of the claim.
Failure to provide reasonable supporting evidence may result in the claim being rejected or assessed on the basis of the evidence otherwise available, subject to the Montreal Convention and other mandatory law.
17.5. Where the Montreal Convention applies, the right to damages shall be extinguished if legal proceedings are not brought within two (2) years, calculated in accordance with Article 35 of the Montreal Convention.

18.1. If a passenger materially fails to comply with these Conditions of Carriage, applicable law or lawful safety, security or operational instructions issued by DAT or its personnel, DAT may refuse or discontinue the passenger's carriage and, where reasonably necessary, cancel any remaining unused carriage under the relevant booking.
18.2. Where reasonably practicable, DAT will inform the passenger of the reason for the refusal or discontinuation of carriage.
18.3. Any entitlement to reimbursement following refusal, discontinuation or cancellation of carriage under this Article shall be determined in accordance with the applicable fare conditions, these Conditions of Carriage and mandatory law. Nothing in this Article permits DAT to retain any amount which must be reimbursed under mandatory law.
18.4. Where refusal or discontinuation of carriage results from the passenger's unlawful conduct or material breach of these Conditions, the passenger shall reimburse DAT for any reasonable loss, damage, cost or expense directly caused by that conduct or breach, to the extent recoverable under applicable law.

19.1. No agent, employee or representative of DAT has authority to alter, modify or waive any provision of these Conditions of Carriage unless expressly authorized by DAT to do so in writing.
19.2. These Conditions of Carriage may be made available in several languages. In the event of any inconsistency or difference in interpretation between the English version and a translated version, the English version shall prevail, except to the extent that mandatory law requires otherwise.